Q1: How do I reset my password?
A: Use the "Forgot Password?" link on the Absolute login page. If this is unsuccessful, contact your organization's Account Administrator. Administrators who are locked out must contact
Lenovo Support.
Q2: How do I add members or administrators?
A: User management is handled in the console. For step-by-step instructions, please see the article:
Getting Started.
Q3: Does Absolute support multi-factor authentication (MFA)?
A: Yes. MFA can be enabled for additional security on administrative accounts.
Q4: How do I upgrade, downgrade, or cancel my subscription?
A: Customers can manage subscription changes through their Absolute account or portal, but specific licensing adjustments may require coordination with their designated licensing provider.
Q5: What is the process for renewing licenses?
A: While the Licensing module in the console provides full visibility into license status and analytics, renewals must be handled directly with your original licensing provider. They will guide you through the renewal process and ensure your subscription continues without interruption.
Q6: What happens if the Absolute agent is uninstalled?
A: The agent features Persistence® technology embedded in the device firmware. It is designed to automatically reinstall upon a device restart, maintaining a continuous connection.
Q7: Can I freeze multiple devices at once?
A: Yes. The console allows you to initiate a Freeze action on multiple devices simultaneously with a customizable message.
Q8: Can I integrate Absolute with third-party systems?
A: Yes. Absolute provides API capabilities for integration with SIEMs, ticketing systems, and other IT workflows. API tokens can be generated and managed within the console.
Q9: Where can I get further support?