Managing Users in the Secure Endpoint Console

The Secure Endpoint Console allows administrators to add and manage users with different access levels and permissions.

Understanding User Roles

User roles determine which areas of the console a user can access and what actions they can perform.

Depending on the assigned role, users may be able to:

1. View devices and reports 
2. Manage policies and configurations 
3. Perform device actions 
4. Manage other users 
5. Access administrative settings 

Available permissions may vary depending on your organization’s configuration and licensing.

Accessing User Management

To manage users:

1. Sign in to the Secure Endpoint Console. 
2. Go to Configurations & Settings. 
3. Select User Management. 

The User Management page displays all existing users associated with your environment.

Inviting a New User

Administrators can invite additional users directly from the console.

To invite a user:

1. Go to Configurations & Settings > User Management. 
2. Select Invite User. 
3. Enter the user’s email address. 
4. Assign the appropriate user role and permissions. 
5. Send the invitation. 

The invited user receives an email with instructions to activate their account and create login credentials.

Managing Existing Users

From the User Management page, administrators can:

1. Review user details 
2. Modify user roles and permissions 
3. Disable or remove user access 
4. Reset user access when needed 

Changes to permissions typically take effect immediately after they are saved.

Troubleshooting User Access Issues

If a user cannot access the console:

1. Verify that the invitation was accepted 
2. Confirm the correct email address was used 
3. Check that the user account is active 
4. Ensure the assigned role includes the required permissions 

If issues persist, administrators may need to resend the invitation or update the user configuration.

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